Viagogotickets to edinburgh tattoo

V Aug 15, 2018

I purchase tickets at great expense to Edinburgh tattoo - they are confirmed . But they have not been forwarded to me. Order number [protected] - 2 tickets. I requested they be delivered in Australia by Aug 15n as we are leaving Australia on August 17. No sign and contact emails have all been condescendingly useless. And now I am told by the festival organisers that Viagogo is not an authorised ticket seller for the festival so have I lost my money totally or can you email them to me to show they are real? Or alternately - where can I collect in Edinburgh - I do not have an accommodation address to use to pick up tickets.
I am most disappointed as I have had positive dealing with Viagogo previously - this is awful and I certainly will be letting friends know that this is not a company to deal with. Also - all phone numbers on website are shams. What is this about?

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