Viagogoproduct sold is different to product received


I ordered tickets for the Jamiroquai concert from viagogo. The next day I received the tickets via email where they had someone else's name and a considerably cheaper ticket price.

Since reselling tickets in this way is against the law I would expect a full refund from these activities and for the website to be shutdown.

There appears to be no way of getting in touch with the to rightfully demand a refund. What do I do?

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