Viagogocustomer service

On April 20, We bought 2 tickets for the Roger Water concert at Staples Center, Los Angeles- California. We are from Brazil and we came only because of this. Today, when we arrived at the hotel (date 06/27), even with the delivered confirmations from Viagogo and the fedex, the ticketes were n't at the hotel. We stayed for 7 hours trying to solve with Viagogo customer service - clerk Cloe- and also with Fedex. Nobody could solve it. Viagogo did not allow us to resell them and still charged us the $ 247 even though it wasn't delivered. And worst, Viagogo didn't even take care of us effectively. Certainly, we will provide an action for reimbursement and damages for everything we have been through. ! All information are on files attached,

customer service
customer service

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