Vanguard review: RMD Nightmare

I have recently turned 73 years old and it’s my understanding that I have to take a required minimum distribution from my 401(k) account. I have had no issue with another account that I have with a different company, but Vanguard is impossible to work with they will not even honor my request to talk to a supervisor. I think I am talking to a robot because there are long pauses between sentences and in the middle of the conversation, they started to mispronounce my name. I just don’t know what to do. I do not want to pay a heavy tax on this account if I should miss the deadline for this RMD I will try to call again and get a real person, but I am very sorry that my money is in Vanguard‘s hands.