Utica Boilerdefective product

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a verified customer
Verified customer

Don’t buy a Utica boiler! I bought a high end, 90% efficiency cast aluminum Utica UB90-150 boiler. Installed in September 2010. Soon we discovered an internal gas leak, promptly fixed by installer, but very dangerous and should never happen. 2 years later, the main cast aluminum heat exchange unit developed a water leak right in the middle of the main casting. (not at a fitting). Again, should never happen. Parent company, ECR International, has a strict policy to do only the bare minimum required by the warranty, (some parts, no labor). ECR supplied a new casting and some gaskets, which will require two technicians from my local service company 8 hours each to completely disassemble & reassemble my boiler ($800, my expense). Amazingly, I had two different representatives of ECR customer service each tell me “this happens all the time”.

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