UTI Bank - Wire Transfer review: Customer harassment

The following are the transaction details pertaining to a transaction (wire transfer) that has not yet been credited in my account even after the same has cleared the issuer's account more than 7 days back.

Wire to Joydip(...8099)
Wire from BUSINESS CLASSIC (...1386)
Debit amount 474.52 US Dollars (USD)
Exchange rate 1 Indian Rupee (INR) = 0.[protected] US Dollars (USD)
Amount and currency sent 19427.54 Indian Rupee (INR)
Wire date 8/17/2007
Message to recipient Link to more information in a new browser window.
Message to recipient bank
Memo Link to more information in a new browser window.
Transaction number [protected]
Fed reference number [protected]
Status Completed: Transaction was completed
Bank routing number (ABA or SWIFT) UTIBINBB005
Bank name UTI Bank Ltd
Recipient account number [protected]
Indian Financial System Code (IFSC) UTIBINBB005

The customer service at UTI Bank is very poor and there is not even a single 24 x 7 Customer Care Service No or even an E-Mail ID to send complaints. I called up the Customer Care (UTI) and logged the complaint. The Service Request No is: 790258. This is simply an instance of customer harassment!

Thanks,
Joydip