UseNeXT review: auto charging on credit card 12

They just took a renewal annual payment through PayPal without sending a renewal notice. I logged a dispute and PayPal which went in my favour. Just awaiting PayPal to refund me.
It is illegal to take a renewal subscription without prior notification.
The majority downloads are recorded in cinemas anyway so the quality is awful.

Don't ever have an account with these people! I was trying to sign up and at the end my computer failed. I thought it didn't work and them I decide not to have it and after 15 days they billed me as if I had an account. They never sent a confirmation email or anything and they made me pay for that. I asked for a refund and they said no, and it was all their fault. They are thief, be careful with what you do!

I should've came here first. I was charged 4 bucks for the trial and found out the hard way that their files have viruses.

I cancelled but tomorrow I am gona go cancel my card in case they try and scam me.

Just inform the FBI:
http://www.ic3.gov/contact/default.aspx;

then they will know that we are serious! No I get no emails anymore of usenext!

I have the same experiences: blocked my credit account, and try to refund my money at the credit card company!

I tried the free trial of usenext over 2 years ago and while ok wasn't exactly what I was looking for so cancelled before the end of the "free" trial.

A few weeks ago I get an e-mail reminding me I owe them just over £100. Go to usenext and log in to the account I cancelled. Turns out it wasn't cancelled with no way to prove that I in fact cancelled during the free trial. They wait 2 YEARS before sending me a payment demand, no other communication during that time at all. I respond explaining my side of things and asking them to clarify a few points, next e-mail I receive is from a debt collection agency.

A nice big bill for something I've never used. Save yourself grief and stay the hell away from these cowboys.

i should have read these complaints before:
i joined in the trial in sept09. my G3-powerbook did not work with the usenext-client. i spend some time to get it running with the sparse help of the helpline. no succes. then i told the helpline to cancel the whole thing. they said it was ok. after they billed me for a year. which i contested. then i did not hear from them until now, when they send me an incasso-company asking for 170euro.
best regards, julean

I used UseNext once or twice 2 years ago. But recently I got an email from UseNext that I have to pay 105 euros which occured from Feb 2008 to Feb 2009 and on top of that I haven't used UseNext for 2 years.
They sent me the following message:

Reminder

Customer Number: 3781496

Dear Deben Grg

we have not yet received the outstanding payment for your current contract with UseNeXT.
The reason could be a typing error in your payment details. Alternatively, out-dated data may have been entered during registration.

*******************************************************************
Please check your payment details immediately following this link:
http://usenext.de/index.cfm?sInkaUUID=--------------------------------------------------------------------

In case you are prompted, please enter this number: ------------------------------------------------------------
and follow the instructions.
*******************************************************************

We await your payment until 30.06.2009.

I am 100% sure I haven't used UseNext in that period of time.
What should I do? I think it's total scam.
Some please help me.

You are absolutely right. I tried to subscribed to UseNeXT this week by providing my credit card information.
This awful company charged me almost $17 for "14 trial service".

[censored]!

They have returned my money, but this does not excuse them from the fact that they "tried this on" I started legal action against them and used the credit card compnay to give them a minus rating, only after all this work and effort fdid they return my money. i am sure there are many people who will not bother for a miserly 200 euros and let it go, times that but 10, 000 people and you have $2, 000, 000, which is not bad for doing nothing. Even thought these people returned my money they should be put in jail for this kind of activity.

i have a similar problem, the last time i used it was February 2008, and last week i got a letter from their solicitors asking me for £99.00, because i never notified them of cancellation, which i am certain i did but a year later is hard to remember, plus if your payment is not received by them on time each month you cannot use the account anyway. and they are saying i signed up for the one-off payment which has to paid up front before you can use it, but there would be no chance of me signing up for that option anyway as i am unemployed and rarely have any cash left in my bank.

i am hoping to seek advice from citizens advice this week.

steve chase