Jimmy John's

On October 16, about 11:45 am I placed an order with the Jimmy Johns Store #401 located at 6969 North Port Washington Rd, Glendale, Wisconsin. I ordered a #4 with a drink and pickle to be delivered to 6680 N. Teutonia Ave. I waited approximately 40 minutes for my order to be delivered but it did not come. I called about 3:30 pm and spoke to a female supervisor to inform that I did not receive my order. She checked with the previous supervisor who told her that someone from my work location called to cancel my order so that supervisor voided my order, Order ID 59. I informed her that I did not call to cancel my order and I did not receive a cancellation receipt. The female supervisor emailed the receipt after I told her I did not receive a cancellation receipt. I then told the female supervisor that I would pick up the order. I go to Jimmy Johns to pick up my order, which was not ready. I was surprised that my order was not ready and said, "It's not ready!" The female supervisor said it would take minutes to make the order, but I did not have time to wait, not even a minute. I expected to walk in the store to pick up my order.
I am upset that the supervisor would listen to and cancel an order from an unknown person who did not place the order other than me, and that my order was not ready when I went to pick it up. I also feel that the female supervisor acted as if she did not care. Her response, "Oh, well." Both supervisors made me feel as though it was my fault that the order was cancelled and that it was not ready. That type of customer service is unacceptable. Both supervisors should have gone out of their way to accommodate me as a customer, especially since they dropped the ball.