Seattle Coffee Gear

Ordered a Rancilio Silvia / Rocky combo. Product was not listed as out of stock. My credit card was charged the day of order, even though they had non in stock. Two days later I had received no email update about processing. So, I called the store and was informed that the product was back ordered and they expected some in mid next week.

I called back 7 days after my initial order and was told they had just got them in and that my order would ship the next day. Two days later I received an email that they had just received the product that that it would ship 'soon'.

I called back and complained about the bad information I was given and was promised a free upgrade in shipping. Two days later my machine finally shipped, but not at the promised 3 days. Instead it shipped 5 days, arriving 2 days after what I was told.

When I received the boxes, the frothing pitcher that should be been with the order was missing. All in all, I have not had a good experience with Seattle Coffee Gear and would not do business with them again. Nor would I recommend them to a friend, or even someone I didn't like.