Enterprise Rent-A-Car reviews and complaints 1
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Enterprise Rent-A-Car - Payment not received
15 days after returning my rental I have yet to receive my $200 deposit. While the customer service line seemed to understand my issue, they could not offer me any resolution as they do not see the issue. I was explicit with the sales member at the time of pick up that I would be using a debit card and thus needing the deposit to be returned on the aforementioned debit card.
14655 JEFFERSON DAVIS HWY
WOODBRIDGE, VA [protected]
[protected]
As for accounting, the enterprise website will not let me look up that specific rental ' forbidden code' shows when I try to follow the sites instructions. This is overall very concerning.
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The complaint has been investigated and resolved to the customer's satisfaction.
Enterprise Rent-A-Car customer support contacts
achilles19, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to discuss your experience with us in more detail. Please email us at care@enterprise.com with your contact information, reservation or rental agreement number, and any additional details. Thank you. -Carol H.
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