Boston Market reviews and complaints 1
View all 205 complaintsBoston Market - Customer service
Happened 2-6-22 at @ 6PM. Ordered dinner from DoorDash. Got a call from the driver who was at the location, and he stated that the restaurant was out of corn and they didn't have the family brownie I ordered. What family restaurant runs out of corn? I advised him to just get me a credit, as I was hungry and wanted my food. Order arrived late and was left on my porch with no notice. I also ordered 2 20 oz. bottles of Sprite at $3.49 each - what did I get? 2 12 ounce fountain drinks. Called DoorDash to resolve this issue. Spoke to Utsav, a supervisor, who also stated it was impossible for a restaurant to run out of corn. He call the restaurant while I was on the phone to inquire about the corn. The person on the other end kept saying "it's on" and then she hung up on him. This is unconscionable customer service. In all my years, I've never had a chain restaurant run out of anything. This needs to be looked at.
Desired outcome: I think, that the person who answered the phone needs to be retrained in how you treat a customer. I would like some kind of compensation for all the screw ups. Suffice it to say, I did not eat the food that was delivered.
Latest Boston Market Reviews
Meatloaf Paychecks insurance Whole chicken I still haven't gotten my refund from my order I never received from may 28th 2023. FoodGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!