Truist Bank (formerly BB&T Bank)

Went to truist formally bbat and before that was first Virginia. I’ve been banking 30 years with them. Yesterday went to my new south riding location. Line was not moving and long so talked to a employee I know. Manager told me she was busy can’t talk. Then I asked why is it always so long to do anything here. She told me sometimes u need patience. I will be closing my accounts due to her