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CB Employees HomeGoods 5400 Brodie Ln, Sunset Valley, TX, 78745, US
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HomeGoods
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HomeGoods

5400 Brodie Ln, Sunset Valley, TX, 78745, US
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Mon
9:30 am - 9:30 pm
Tue
9:30 am - 9:30 pm
Wed
9:30 am - 9:30 pm
Thu
9:30 am - 9:30 pm
Fri
9:30 am - 9:30 pm
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9:30 am - 9:30 pm
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8:03 pm EDT

HomeGoods - A return issue.

On 5/21/21 I made a purchase, on 5/24/21 I made a return of 3 items. The next day, I recognized that I was only credited for only 2 items. I went to the store and I think the managers name was Martha on 5/25/21 Tuesday, I told her that I had returned a 2 pillow package, large white # 091887 $29.99 and didn't get credit for them. She wrote down my phone number and name, while she was doing this I told her I can go out on the floor and look for the pillows so she could see which ones they were. She said nothing. Now my question is, why didn't she get a copy of the receipts? She then told me that this was going to be turn over to video, to find me and see me retuning the item. Ok, now on 6/7/21 I went back to the store because I hadn't heard anything, I talked to manager Margaret, she told me "I will talk to Martha when she gets here later today." She also took down my name an number. OK, now tomorrow will be 1 month, and I still don't have my refund of $29.99 plus tax and no call from Homegoods. This is the most ridiculous, inconvenience store purchase I've ever been in. I have spent hundreds and hundreds of dollars at HomeGoods, and this is the treatment I get? They're making me feel like I'm being dishonest, that I stole, that I'm lying. One month waiting for my $. I have my receipts.

Desired outcome: I want my refund of $29.99 plus tax. ASAP

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