UPS reviews and complaints 1
View all 2052 complaintsUPS - receiving a package to my business
UPS was suppose to deliver a package to my business on 3/29/2016. By 3/31/2016 I still have not received the package. I tracked the package and UPS delivered the package to someone's house 45 minutes away from my branch. I called UPS and they told me the change the address. UPS said they did an address change for my address being undeliverable.
I manage a commercial roofing distribution company and have big rigs in and out of my branch every day. Along with FedEx and UPS in and out of my branch every day. My warehouse has been here for years and is in the warehouse district in Dallas. So UPS excuse was a lie.
UPS called me back on 3/31/2016 and told me they had recovered the package. But, that they will not be able to deliver my package to me until 4/04/2016 at the earliest now. Almost 1 full week late. UPS did tell me that I could pick up my package at 4200 Samuel in Mesquite, TX 75149 at noon on 4/01/2016. UPS branch is 30 minute drive 1-way for me. So, now I am having to leave my branch and spend almost 3 hours of my day to pick up my package that a delivery company can not deliver.
When, I arrive in Mesquite at noon. The guy at the counter was less then friendly and told me my package wasn't here. I will have to drive to some other branch to pick it up. I told him that is unacceptable and I was told my package was here for pick up at noon. I spoke to the supervisor Tonya again and she was surprised I was told that. I had to wait another hour to finally get my package.
Finally, I get my package and I am on my way back to work. UPS was 3 days late delivering the package. BTW, which they never did deliver. I had to pick it up. UPS did not reimburse the shipper for the delivery nor did they compensate me for having to take time out of my work day to pick up my package that they could not deliver.
If I treated my customers they way I was treated I would be out of business. It was by far the worst customer service I have ever received. Whoever changed the address on their own so probably lose their job. I will never use UPS for anything again.
Like, I said I mange a commercial roofing distributor so I am shipping things every single day. Here is an example of a Billion Dollar corporation not caring about who the serve at all. And UPS does not care how it affected my business and time at all.
My recommendation is to not use UPS for anything. If, you do. Good luck.
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