H-E-B

I spend hundreds of dollars per month trying to get our prescriptions filled and refilled at this pharmacy. I have two insurance plans, two pharmacy plans, medicare and blue cross/blue shield, yet 90% of the staff at this drugstore, including the pharmacists, are unable to read this and only file with one company, medicare, not the 2nd plan which covers whatever medicare does not cover. It's a fight everytime I try to pick up a prescription. They just say the insurance won't cover and I have to pay full price or use a generic which is just not true. It takes an average of 45 min. To get any script from them, they are not helpful and refuse to listen about the two ins. Plans. They just tell me to pay the full price because the ins.co. Will not cover it. This is even if it's a refill! This has been going on for years! I fully intend to find another pharmacy, as these people are too inept to continue dealing with. They just never learn from their mistakes and really don't care anyway. I had one pharmacist tell me he didn't care, he repeated it twice, "I don't care about your prescription!" I drove off and finally got it okayed at another pharmacy. The time and aggravation I have spend with lytle heb pharmacy is about to end. They just can't handle their business.