Chicken Express

In the past year, I have ordered fish at least twice and it was not seasoned. And at least 3 occasions the mashed potatoes were spoiled. On 4 occasions The chicken is hard and seems To have been sitting out a long time. I have complained at least twice to the manager and they have replaced the meals. The wait is long but I was willing to wait before now I'm not so sure it is worth the wait. The restaurant is a bit dirty. The staff is wonderful and they are always friendly.