Pizza Hut reviews and complaints 1
View all 2947 complaintsPizza Hut - Credit card billing
On November 5 at 3:56 I ordered a Pizza at the store at 2001 Katy Mills Boulevard in Katy Texas. The order # is 3201105155621001332032245. When I arrived to pick up my order, they could not find the order. The manager ultimately found it and said it would be ready in 30 Minutes. I told her to cancel the order and when questioned, she stated I would receive a credit for the order (I had charged the $18.93 to my Visa Card when I ordered).
On 11-9-2020 I sent an email to to Customer Service asking why my Visa Card had not been credited. The email stated someone from the local store would contact me within three days.
On 11-13-2020 I sent a follow up email that the charge was still on my account and no one from the local store had called me. I received a response that someone would contact me within three days.
On 11-16-2010 I sent a follow up email about no local response. I got the same response.
It is now 11-20-20. Still no local response.
I do not want someone form this store to call me. I just want this charged credited to my account. Please let me know if this is going to happen or not.
Albert H. Cullins
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