TruGreen

Bad management/bad customer service due to rescheduling

We asked that the trugreen notify us when the service is being done so that we can be home when the service is being provided. You never know if these people are actually doing what they’re supposed to be doing…wouldn’t be the first time.

Anyhow, whenever I reschedule I specifically have the customer service repeat the date 2-3 times to make sure we’re on the same page. Now, when we do get screwed I personally talk to shilo. Now, shilo the manager at 2421 black gold ct houston, tx keeps on apologizing and tells me that this will never happen again. But guess what... It keeps on happening... Not once not twice not three but 6 times. I can't even keep up anymore.

Originally our appointment was for feb 4th but I called to reschedule for the 10th instead. So, today is the day they were supposed to come out and do the treatment. So, i’m sitting here waiting and waiting and it’s past 1:00 and still nothing.

I called the company and spoke to the customer service. She said that “they rescheduled me for the 18th.” I said “that’s not possible.” then she said “originally you were scheduled for the 10th but you wanted to reschedule for the 18th.” I confirmed to her that it was not the case because the woman I spoke to when I rescheduled repeated the date multiple times.” I told her that “I didn’t want to deal with shilo anymore because he’s useless to me. You better have somebody come out here. I don’t care if he has to go back there to refill his truck.” the woman called me back and said that she’s having someone come out here but it’ll be awhile…I don’t care.

How can this shilo be a manager if he can't even get his # together? I know that the economy being down right now doesn't help. Is the company just desperate? Why do customers have to suffer this kind service? We pay our bills on time... I just don't get it.