Midas

*Major Mistake Trusting Midas*
Major mistake taking my car to Midas Houston 3607 Westheimer Road - Service Manager - Marty Ray and Store Manager - Josh Henderson. This team under the Midas name do not stand by work and will not make things right when they make mistakes. I brought my car in with a P0420 and was told it was definitely 100% the front catalytic Converter. I paid $1811.73 for the repair. On my way home after the repair, the same code appeared. Management communicated to return to shop, because they must have forgot to reset code. Two additional trips back to Midas with the same code, I was told they now needed to replace the rear converter for an additional $1200.00. When I asked why wasn't this found during the initial diagnosis I was told if not satisfied, I should take my car to another shop - Major Customer Service failure. When I reached out to another Midas shop and inquired about the P0420 code, they communicated that it meant that one of the converters was most likely bad. They also would need to check O2 sensor and other codes to be sure. I then asked if both converters could be bad with this code and he responded "No, there would be a different code". Based on this information, I paid for a front converter when the rear converter was bad. End result, I trusted the Midas name, my car is not fixed and I'm out $1811.73. Very disappointed in the Midas brand.