Home Depot reviews and complaints 1
View all 2384 complaintsHome Depot - Refrigerator "free delivery"0
I bought a large refrigerator last year and the delivery guys couldn't get the old one through the door. They took it apart and moved it out in pieces. Apparently, the mover guy did not know how to use a dolly because he flatten the rail for the sliding glass door, and gouged wood out of the steps. After they finished, I went to my car in the driveway and found that I had a dent in the rear wheel panel and scratches into the paint. Contacted HD and they referred me to their claims management co and they sent me to the delivery company and their risk management person who was an [censored]. Unless I had a picture or video of the damage they would not accept responsibility. They did fix the patio door rail and gave me a gift card for new paint. Too bad for them as they lost a good customer who had previously purchased a Tuff Shed Garage, multiple appliances and numerous tools and supplies. Free delivery cost me $1200 for car repairs.
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