Macy's reviews and complaints 1
View all 809 complaintsMacy's - Customer service
Hello Macy's Administration
Today Thursday September 7/23 between 10:00 10:30 I stop at your store at the Domain, Austin TX to look for a pair of Athletic shoes the sales person was an African American lady she was sitting, and loudly talking on her phone, she never came up to me, and ask me if I needed any help, so I went to her and ask her for 2 pairs of shoes to try which I end up buying a pair, also she asked me to bring her the shoes that I was not going to buy?... my message to you is that your employees should not be on their phones while they are working, the customer is more important. I also needed to buy some t-shirts for my husband, so I went to the second floor found some different brands on sale, but I have some questions on them, look and look for a sales person and there was not a soul around, so I decided to get 2 packs since no body could help on my questions, I go to the cashier to pay for them and again no body there, I search and finally found someone, Expend $200.00 but let me tell you need to add some employees, ASP take care of your customers.
Thank you
Unhappy customer
Desired outcome: Apology will be grate, but good customer service will be much better.
Latest Macy's Reviews
Credit refund Sales tax Lack of response Macy's keep cancelling my online orders for no reason Gift cardGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!