Best Buy reviews and complaints 1
View all 1144 complaintsBest Buy - Geek squad protection
Three years ago we spent over 3K on a washer/dryer from Best Buy. We purchased a Geek Squad Protection on the washer, which is listed as "Laundry GSP" on the receipt.
I called on 8/07/21 for service and spent hours being transferred, only to be told the plan is for the dryer, not the washer. This is NOT what I asked for at time of sale.
I also tried the online forum, but they did not resolve the issue either.
Best Buy refuses to honor the warranty. I do not recommend Best Buy, nor do I recommend their Geek Squad Protection.
User's recommendation: Do not shop at Best Buy, do not buy Geek Squad Protection.
Desired outcome: I want Best Buy to honor the warranty and fix the washer.
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