I purchased the 4-year warranty at the same time that I purchased the $269 TCL TV, 13 mo ago. Right at the one year mark, it broke, displaying vertical lines across the entire screen. First, Asurion sent me to a third-party service provider that quickly pronounced it unfixable & ordered the claim to be paid. That's when the madness began. Five weeks on & still nothing like this supposed email gift card has arrived. No one at Asurion is willing to tell me when or if I can expect it. I'm sick of calling & emailing about this. I've only ever had good experiences with them before, but NEVER again. Asurion is clearly a scam with a business plan based on defrauding its customers
Nov 12, 2020 - Microwave blows main house fuse box. (Purchase date July 27, 2018) Notified Asurion (warranty). Repair technician dispatched couple days. Technician determined — main circuit board needs to be replaced in addition to other items such as magnetron, etc. Parts reportedly ordered.
Jan (mid) 2021 - Contacted Asurion two months later for status — parts not ordered. Asurion asked me to contact repair technician. Technician asked me for Microwave Model number..?? Provided. Reportedly, parts will be ordered. Contacted Asurion week later — parts not ordered.
Several followups with Asurion — complaint elevated — Lead person finally assigned (Donald). Donald seemed good. I asked for an emailed list of parts ordered. After three discussions — Donald passed case to Elizabeth. I asked Elizabeth to email parts list — she agreed — but not provided. Weeks have gone by; called and emailed Asurion several times without results.
Advised Asurion — I was interested in resolving ongoing problem differently. Reimburse purchase price. Reportedly passed to Elizabeth Ext 6405388 — no call back — one week thus far.