Discount Tire reviews and complaints 1
View all 155 complaintsDiscount Tire - Selling certificates without explanation
I recently bought 4 new tires for a leased Range Rover sport that I was getting ready to turn back in. The old tires were worn and it was cheaper to get them at a retail location like Discount Tire than it was at the dealer.
When I was given my receipt, I had a charge for 4 certificates totaling over $200. I asked your salesman about it and he then explained what it was. I was upset that he didn't explain it before charging me and he said he did. He absolutely did not. I bought tire and rim insurance from the dealer 3 years earlier when I leased the vehicle AND I was turning the vehicle back in soon. Why would I have ever bought it?!?!?
I wrote it off to one salesman before young. Then, I returned today to have one tire put on an older car. Exact thing happened. I was given a final total and didn't see the certificate charge again until I was handed the receipt which is generated after swiping my credit card. He too said he believes he told me about it. I sternly told him he never did.
It happened exactly the same way twice. This clearly is your business practice. Let the certificates charge blend in with the other add ons in a tire install receipt. This is shady as hell!
I will be reporting this practice to the every agency I can think of. Just an awful way to do business.
Desired outcome: Change your shady practices
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