Menu
CB Retail Stores Hobby Lobby Stores 1526 Meeting Blvd, Rock Hill, SC, 29730, US
Hobby Lobby Stores company logo
Hobby Lobby Stores
reviews & complaints
Hobby Lobby Stores company logo

Hobby Lobby Stores

1526 Meeting Blvd, Rock Hill, SC, 29730, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 8:00 pm
Tue
9:00 am - 8:00 pm
Wed
9:00 am - 8:00 pm
Thu
9:00 am - 8:00 pm
Fri
9:00 am - 8:00 pm
Sat
9:00 am - 8:00 pm
Sun
Closed
ComplaintsBoard
I
6:36 pm EDT

Hobby Lobby Stores - customer service

Today Oct. 19, 2019, I had an awful experience with customer service. I normally get good customer service, but today there was a lady who would not give me a price check to confirm the price of an item I got from the clearance section that had the top off. The other wall stick on was $6.49. So, I thought it was the same. I went back to the back to get another item to show her the price. The cashier sold me the one I bought up to show the price. When I got outside, I checked and realized I had the wrong item. I went back to the store to ask about the one I wanted. I, then asked for a price check about 5 times and she would say it is going to be $34.99. We all needed to confirm what I thought was for the cashier to do a price check. The attendant that stands in front of the lanes kept saying it is still going to be $34.99 with the top off the tube. All could have been resolved if she would not have had such an attitude and allowed the cashier to do a price check, then everything would have been confirmed with the price. I do not appreciate being treated so rudely in what is supposed to be a customer-centric business. If she treats all the customers this way, you are going to lose business because a simple effort could have continued the strong reputation I was associated with your company. Now I do not see Hobby Lobby as being customer-centric if you are going to allow people like this to work in your store. A simple price check and a little customer service skills would have been the thing to do. The desirable resolution would be a price check for the wall stick on and if it is the clearance price, I would like the item and an apology from Hobby Lobby for allowing rude associates who do not understand customer satisfaction means a lot to a business.

Read full review of Hobby Lobby Stores
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.