Buffalo Wild Wings

I called in the order and they gave me a time? I went to get order checked in and then was told it will be a couple of minutes? I waited 10 additional minutes and asked again and was told we will check on order? No response I asked again as other guests we coming and going? Then I asked to see the manager and the person started towards the back and stopped again to check in the box when the completed orders we sitting and at that time the person found the order after waiting 15 to 20 minutes? I took the order and went home only to find the fries we cold and there was no ranch sauce for the hot wings and boneless wings ruined the night of watching the game! I called and was put on hold then asking for the manager I was put on hold again and no one came to the phone and then was disconnected? Help! I do order weekly from the site but need help with this order? Please advise. Thanks I appreciate your time.

My wife and I ate there 12/10/19 We one feted ten wings. Five Hot and Five Mild. The server brings them out on same plate. All ten looked the same. My wife cannot handle hot spicy foods. We asked the server to have cook put the hot on one plate and mild on other plate. She comes back and says manager said we do not do this. So she guesses what were the mild ones. Well she guessed wrong and wife had a burning mouth for hours. We asked again for separate orders. She brings back mild sauce and acts like we should cover the wings with it. Then the potatoes fried chips. The order had so few chips. We told server the portion had to be wrong. Once again she asked manager and comes back saying thTs the portion size period. Terrible experience.