Conn's Home Plus

11/17 22 Called store about laptop not working. Was told to call repairs at [protected].

11/17 @ 3:00pm. called repairs. Oliver I.D. # 115824 told me to take it to the store where I had just previously called.

11/18 @ 10:45am. Gave laptop to salesman and was given a paper stating that I would be called within the day to let me know of repair process. No call ever came.

11/19 I called the Store and spoke to a Mgr. who told me that the salesman I gave my laptop to was a new employee and apologized. and that he would have Store Manager (Virginia) call me. Call never came.

11/29 As of this date, I still had not received a call from anyone from Conns Home Plus.

I called them and spoke to Matthew I.D.# withheld. However he did give me a repair order # of 2347300 and was told that my laptop was not shipped to repairs in Houston Texas until 11/28/22. My laptop was held for 12 days without being shipped or contact being made to me.

Once finding this out, I was transferred back and forth between store and repairs 3 times, left on hold 6 times and disconnected 2 times.

11/30 Kevin (repairs) called me and said he had to order a new "motherboard" for my laptop due to it being in a bio security lock that I never put on it and that it would be another 2 weeks before the new part arrives at his facility.

12/1/22 Called customer service department to ask for credit for the month of November. Spoke to "Jem" I.D.# 115820. He said he would have to create a "ticket" and submit my request for determination and that would take 3 days. I could not understand this last person due to his english being poor.

Laptop was purchased on10/8/22 so I barely had it a month before issues.