Panera Bread

I went to Panera in 3rd st, Phoenix location. Any time I go there something goes wrong. I order Lentil Quinoa Bowl with Chicken, three times they forgot the chicken. Last night after waiting for 20 minutes, I asked where was my food, they said they give it to somebody else. I took my refund and left.
Manager was standing there didn't do anything about it, didn't even told to me.
This is the worse Panera I'd ever been.
My order number was [protected]