Huawei Technologies

I called to speak with someone about changing my phone plan and as I began to speak apparently the guy could not her me so he hung up. I recently been having issues with this new phone to the point when I would call someone...they seem to hear me clearer when I click on the speaker icon button. So I called for the second time and press the speaker icon button on and when the same guy answered the phone for the second time apparently he must have had caller ID because he spoke to me very rudely by saying " Are you going to say something or talk or just keeping calling back" and then I replied back to him that he was being very rude and disrespectful and before I could get the disrespectful out of my mouth he hung up again... I 'am very upset about this whole matter!