Chicken Express

I was visiting in Durant, Oklahoma and my family and I chose to eat at chicken express. The order wasn't right so I called and spoke to the manager. He said that my order would be fixed I could come at any time to have it replaced. It was getting late and I didnt feel like driving anymore after driving 5 hours and I waited to go. I called as I did the last order and the manager said that my name was not wrote down. He said he believes they would have wrote it down. I would like for the manger to honor what they said to me about being able to fix my order but the manager that is working now will not do so.

We we though the drive thru and was very disappointed with the Durant, OK Chicken Express they had packed our gravy very poorly that when we got home and pulled the gravy out of the bag the gravy was in the paper bag and it ripped cause it was soaked with gravy all at the bottom and made a huge mess on out table and floor. I called to complain and all they said was I'm sorry we can get u another one. Did Not consider the drive and the big mess that was caused. On top of all that they messed up our order we asked for biscuits instead of rolls. Of course they didn't offer to make it up to us the next time we come by just a I'm sorry.. I understand accidents happen I just felt like they should have handled it better. I won't be going to that chicken express anymore ever!