McDonald's reviews and complaints 1
View all 2864 complaintsMcDonald's - very poor service`
Upon traveling 2 weekends in a row we stopped at both of these McDonald Restaurants locations and experienced the absolute worst service every recieved. Both drive-thru and indoor service was pittyful. They were so slow for a so called "fast food" restaurant that you have lost my entire family as customers. The hot items were recieved cold and the cold items such as a frappe was warm and melted. When they didn't have items such as cherry pies they just kept pushing my slip to the side and never asked if I wanted apple instead or how they were going to resolve this situation. I personally asked why I was being looked over for so long and they said they didn't have cherry pies so I'm the one suggesting I would take apple in it's place. Your chain restuarants have been going constantly downhill. Even the managers seemed ### and did nothing to resolve the poor conditions. There are so many other burger joints that I don't have to go to your establishments and be treated in this matter. I suggest you work hard to resolve this problem before you find yourself with fewer and fewer customers. If you should need to discuss this further my phone is [protected] and my addree is 2062 The Circle, Washington, PA 15301. My name is Kathy Samila and my e-mail is as follows; [protected]@verizon.netr
The complaint has been investigated and resolved to the customer’s satisfaction.
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Dear ###,
Posting your personal information online is a good way to attract other ###s to start harassing you. Don't be stupid. A McDonald's manager deals with enough idiots without having you around to compound the problem.
Sincerely,
Intelligence
It's a shame it has to be this way, but much of the blame lies with the employers attitudes. As companies cut back furthur on their work force all the time to keep their profit margin as high as ever, they expect less employees to do more at times for even less compensation than before. And telling them "you should just be glad you have a job" is not going to motivate them to do better, actually it results in just the opposite, an uncaring, even vengeful employee who will willfully get orders wrong, slow down the process etc. and before anyone comments well they should just fire them, thimk about the way these employees are treated by ### hat managers who know nothing other than what they"learned" at some university business course. First learn the job and what these employees put up with, then learn human nature. Treat people with respect and appreciation and for the most part they will do whatever they can for you.
Kathy Hoorah! Totally agree that 90% of Mc Donalds chain stores, no longer care about their service, employees they train, which leaves it all to poor management. I was traveling down south starting out in New York ordered breakfast value meals, got on the thruway, "no cheese on breakfast sandwiches", but they charged, no cream in coffees, no straws or napkins. Chalk it up to "not holding the traffic line up to check our order. Okay, now in Southern P.A for lunch, our order got all messed up, fries were cold, sandwiches no sauce, drinks messed up, oh...but, don't hold the line up in drive thru. Well, our evening stop at the drive thru in North Carolina, we stayed at the window to check our order, SURE ENOUGH, "MESSED UP"...SORRY, WE HELD THE LINE UP FOR TWENTY MINUTES. We recieved a great education for those we held up, cuss words, middle fingers flying, BUT, WE HAD HOPED THEIR ORDERS WERE CORRECT AND THEY WERE ALL SATISFIED WITH THEIR MEALS. KEEP UP THE GOOD REPUTATION MC DONALDS, WENDYS AND BURGER KING WILL BE HAPPY CAMPERS. RONALD WILL HAVE TO GET A JOB.