Ardent Property Management reviews and complaints 1
View all 15 complaintsArdent Property Management - Theft & Fraud
Rented there from [protected] and what a joke. This place was also run by a bunch of monkeys. Triangle Real Estate Services had to change their name to Ardent Property Mgt. due to numerous complaints filed against them. First, the windows were horrible. You had to layer on the window insulation during the wintertime or else your furnace would run constantly. And second, you were forced to use "Columbus & Central Ohio System" for water, and "American Power & Light" for electric, both of whom were directly tied to Ardent Property and both were simply power & water "re-sellers". They buy power & water, then turn around and resell to the residents at a higher rate, further lining the pockets of this greedy corporation. In other words, you were charged for water & electricity as a "unit". Regardless of how much or how little used the number of apartments within your unit divided the total. Then you were left feeling like you paid for someone else’s usage. I painted, cleaned, and did everything as noted on the move out sheet that wasn't considered "wear & tear". I finally moved out on 11/15/08. Then, on 12/12/08, I received a damage bill from Ardent Properties for almost $4, 200. Their claim for damages was absolutely absurd. That place was only put back into its original condition prior to taking occupancy. Since when can you be charged for carpet after 4 years of residency? It's called "wear & tear". It ‘s not like this carpet was made from imported Egyptian wool. I'm just outraged. The apartments were almost 30 years old and were showing horrible signs of aging; it wasn't the Taj Mahal. Funny thing, they "claim" to have a "new look". Yeah, YOU pay for that "new look" from all the upgrades they charge to your unit once you move out. I've checked with the Better Business Bureau, which Ardent Property maintains they will no longer respond to any customer complaints, nor will they arbitrate with them. Triangle/Ardent both have an unsatisfactory standing with the Better Business Bureau. I have also obtained a very large stack of complaints through the State Attorney General's office on Triangle Real Estate/Ardent Property Mgt., all of which show poor consumer practices. In addition, I contacted a public non-profit attorney group, which Triangle/Ardent would not mediate through as well. They seem to distance themselves from any consumer group, trying to make people feel helpless so they have to pay their outrageous charges. My roommate & I figured it out: the longer you live there, the more they try and screw..I mean, "charge" you once you do move out. Well, they won't get another dime from me. Beware of ANYTHING owned by Ardent Property Management. Research online for yourself before you decide to move ANYWHERE owned by Ardent Property Mgt. and you'll see EXACTLY what I mean.
The complaint has been investigated and resolved to the customer’s satisfaction.
I guess I will find out in a few short months!
Aside from poor insulation...
When I moved in, I noticed plenty of minor flaws within the apartment; I guess they will attempt to charge me for them. For example, the one kitchen light never worked. No matter how often I change the bulb, the light burns out. The circuitry is terrible; every time I use my microwave, the power goes out. Moreover, a few kitchen drawers completely came undone with just normal use. Every bedroom door is warped and will not close and/or lock. You can practically push them open once they are closed. The garage door also has a nice dent on the outside. They "should not" charge us for a carpet "cleaning" since we take our shoes off in the house; the condition is perfect.
I plan on videotaping the entire clean up and repair process and have an attorney on deck. They are not getting a dime out of me without serious consequences. I will be the one threatening this company.
Resident at Fieldstone Trace
My husband and I lived in the Residences of Gahanna from Feb 2008 to May 2011. During our stay, we always paid the rent early or on time. When we moved out, we received a bill for $300 for damages in addition to our deposit. They charges us for defused light bulbs, black marks on the walls (caused by the couch touching the walls), marks on the kitchen counter tops and cabinets, painting, carpet cleaning, and other things which would have been normal "wear n tear" after 3+ yrs of stay. They charged us for some items, which do not make any sense. They charged us for garage which we never rented. I disputed the charges thru email, and in the return, they sent me another letter saying all charges are valid and I need to pay them. That's it! No explanations or argument.
When we left the apartment, we asked the lady in the leasing office to have a walk thru wit us, but she refused. She assured us that we will receive our deposit by check in a 4-6 weeks. Little did I know, they will ask for $300 more! We asked for proof of the damages, but they did not have any.
Later on, I received a letter from their collections agency. I called the number on the letter. I am sure everyone is aware of the guy on the phone. He cursed, yelled, did not let me talk or ask anything, and finally hung up on me. At first, he seemed scary and frustrating, but do not fall for his empty threats as long as you are sure that you don't owe them anything. I am sure he is just a barking dog, who cannot bite you! All I can tell you is be prepared, stay calm and positive. May be for a change, you can be the nightmare that he does not want to deal with! I would have paid every penny, if they would have taken the time out to explain/talk to me properly, like a business is supposed to be handled. But no way, I am going to deal with such unprofessional, barking dog. He is not getting a single penny from me! He can bark his loudest!
i am a great tenant at ardent comunities ashbrook run canal winchester ohio am a current reisent with new baby who hasd paid rent in advance for up to 3 months always now paid up to date thay asked me to leave in 5 days because a nieghbor here does not like a friend of mine who is a retierd police officer with concealed carry permit this man hit on me tryed to sell me pot with i do not smoke and hit on me complaied to office that he walks around with gun intimidating wiyh is un true office accused me of having illegal tenanat with is untrue can prove otheriise he only visits when in town told me to move with no evidance of wrong doing tryed to apply at 3 other complexs with good credit history no record of doning anything tio anyone in the past aand when comunties i aplled to asked for renatal history via fax the manager said i have ilegal tenants (plural) beware how could you ask someone to move and prevent tham from getting in elseware without soled reason to deny me i am devisted and scared being a single mom with new baby also the guy on the corner who complain about my friend is GROWING AND SELLING POT OUT OF THE HOUSE AND THER IS A CONVICTED FELLON CRACK DEALER AROUND THE CORNER WHO I HEARD BRAGING ABOUT THIS AND LIVES HERE ILLEGAL WITH GIRLFRIEND ILLEGAL why am i getting thrown out i truly loved it here and did nothing to desreve this any advice please email me at ohiodent@att.net please very freaked out think it may de discrimination cause office worker commented negitivly on my accent
I am so infuriated! I moved out from Cameron Ridge Apartments last month and after cleaning the whole place and painting I received a bill this month for $315.00 after they took my 200.00 deposit. I am being charged for having the exterior of the front door painted. Are you freaking kidding me! I have nothing to do with the exterior. I'm also being told that I am being charged for 190.00 for painting the walls inside the apartment. Are you serious! First of all it's called "wear and tear" after 2 years, second of all I painted from the paint the apartment gave me. So if it does not match it is not my fault! I am so infuriated with them. Very tempted to tell the management that they can take me to small claims court.
Has anyone th0ught of making a complaint to the FTC? If the FTC gets involved Ardent could be in for a big surprise.
Has anyone been told they could not be present for the walk through?
We are getting a group of people together to stand up against this company. I have already received multiple emails regarding these crooks. Please email me at aquacandi@gmail.com if you wanna join the group or just tell your story as a "witness".
I received one of these bogus charge sheets as well. I moved out in October 2009. I spent 3 days cleaning the apartment inside and out. I was charged $800! We lived there from Feb 2008- October 2009...almost 2 years! They took my deposit and now want $700! I contested the charges only to receive a letter 30 days ago stating they will not give us a break on the charges...to pay in April and make $50/mo payments. We gave up. So we were planning on making a payment at the end of this month...which is still April! I just received a letter from Ardent at my work! They know where I live and know they can reach me there. I am filing a greivence with the state and posting my story on every website that comes up when you Google these crooks. If there is anyone in the Columbus area that wants to go in with a non profit lawyer on these clowns let me know. I would also like to know a little more about Ravmor Property Management (?) which is the people that inspect and clean their apartments. I took a picture of these people cleaning the carpets at Fieldstone Trace and STILL got billed for new carpet! Email me at kinedynicole@yahoo.com . We are more powerful by numbers.
Ardent properties seem to skate through all consumer protective services. The Better Business Bureau rates this company an F. They have had over 50 complaints and we are told Ardent refuses to work with the BBB. The Ohio attorney Generals office has had numerous complaints and they too choose to do nothing. Shame on the BBB and the Ohio attorney generals office for knowingly allowing this company to abuse and harass former tenants with bogus damage claims and criminal collection practices.
I resided in Forest Brooke in Delaware, Ohio for 18 months and left the place as clean as could be. About two months after leaving there i received a letter stating that i owed Ardent almost $600. The list of what they claimed to be wrong was absolutely bogus!
I advise anyone who is residing there to take photos before you leave of EVERYTHING. That way when they try to say something is broken (when it wasn't) and try to charge you, you'll have proof otherwise.
Absolutely stay away from any Ardent community.. regardless of whether it's a nice place or not!
They invented the fact we had a pet, charged us pet rent back till the day we moved in, charged us for carpet and a whole bunch of other ###, when I fought it they just laughed, these people are a bunch of aholes, watch your back if you rent from these people.