Honey Baked Ham

I called and placed order on 11/19/20 at 10:45 am with Nicole, I ordered three turkeys and one ham. The store location is 14136 Pearl Road, Strongsville Ohio 44136, Phone - 440-846-4400. I was given a code 25-2566 with pick up at 10:30am on 11/25/20, When I arrived to pick up order was told could not give me my turkey unless paid on-line for it. I do not put my credit card information online. They told me on the phone because I pre-ordered the food would not be a problem. However walked out without my food and was told I could only have the ham. I am very upset, I have ordered from Honey Baked ham for Thanksgiving and Christmas every year and spend over 300.00 each time. Kyra at store # 8414 stated not there problem. I would hope that someone gets back with me. [protected]. I also order for my company as well. You could lose our business as well.