EyeMart Express

on 4/23/21 I ordered new glasses at the Grove City Ohio Eyemart Express. The clerk that did the fitting was Jana, a very nice and informative person. She wrote up the order and said it would be a week to 10 days because it was wireless rims. I was ok with this as I have ordered wireless frames before. On the eleventh day I called to ask about my order. I did not get the name of the person I spoke to unfortunately. When I asked about my order instead of checking she asked when they were ordered. I replied 4/23. She immediately got defensive and replied probably not, they take 2 weeks. (I have since checked my receipt and it does indeed list the promise date as 5/7, 2 weeks). I was fine with that but I replied that I was just checking because I was told 10 days to 2 weeks. This must have set her off because she then became really defensive and all but called me a liar. Very unprofessional. That is part of my complaint. Today is 5/11, the 18th day so I called again. The person on the phone was polite and seemed sincere. Big change! However my glasses are not complete yet and I was told they would try to have them by the 14th. (3 weeks) That is not good business. Eyemart "Express"? This is my 4th pair of glasses through this store but will be my last. 3 weeks for a pair of glasses in unheard of.