Save-A-Lot

12/27/19
I was in the area so I decided to run in to the store at opening to pick up a couple of items. The posted hours on the door stated 8:00 a.m. as the opening time, so I sat in my car for a few minutes. At 8:00 a.m. I got out of my car and approached the store. I pulled on the handle and the door was locked. I checked the time on my phone to make sure I was not early. I wasn't. I waited a few seconds and then knocked on the door. No one came. I knocked again. Still, no one came. Finally, a 40/50ish black man with a gray goatee came and opened the door. I said "good morning." He did not respond. I again checked the time on my phone and it displayed 8:03 a.m.

The gentleman who opened the door also rung me up at the cash register. Other than offering my receipt, he said nothing.

I realize that 8:00 a.m. is early for some people, however, there is no excuse for opening the store late AND for being rude to the customer.

I am not requesting anything as a resolution to this experience. But your employees should be trained on how to provide effective customer service. And the training should be followed up with by management to ensure a pleasant experience for your customers.