Family Dollar

I care for a friend who has cerebral palsy. His daily activity that he most enjoys is taking his motorized wheelchair to your establishment. I downloaded the app for him and clipped the coupons. This May seem petty, however, it's the principle. He wanted to grill out so we clipped the matchlight charcoal coupon that was $2.00 off any (one) size. Well i checked his receipt when he got home and it wasn't on there. I took pictures as i called corporate after i spoke with the new associate Don. He is very rude..doesn't greet guests...and sings every sing that plays yet doesn't even ask how customer is or says anything as you are getting rung up. I have been waited on several times by him. Anyway, i degress, i called store and asked why that coupon wasn't honored and he got very rude. Tried telling me what he thought problem was. I asked if he had app and no he didn't so he didn't know what he was talking about firstly, then i read him coupon description and he continued to be rude. Its difficult to explain to a confrontational person when you know what you're talking about. The long and the short of it is the coupon didn't give a weight or size restriction, it only stated save $2.00 on any one of the product. He should definitely not be in customer service with his attitude and off puttish demeanor. If you can sing every word of any song while waiting on customers...you should be able to be respectful and kind and greet us. Definitely not be argumentative and rude. I also have pics of receipt and coupon. The corporate receptionist however, friday the 12th of July at 4:45 pm eastern time that i spoke with was the most kindest, respectful, nicest lady ive ever spoken with. She couldn't give me her name but she was amazing at her Job and i was very appreciative.

Respectively

Lyn Unger
[protected]@gmail.com

I spent nt almost 100 dollars in your store yesterday and brought these diapers for my grandson who I care for. After using a couple of them I was not satisfied and so I went and got a bix of luvs same price 16. Dollars the representative called the manager JoAnn and she said no even after knowing on the box it said money back if not 100 percent guaranteed and with me only wanting to exchange the diapers im very disappointed I will be calling the better business bureau because of the business not honoring their agreements. My name is JonieJohnson my email [protected]@yahoo.com my phone number is [protected]. And I do not appreciate how I was treated.