Dillard's

I purchased some products at Dillard's Clinique on August 30st and they were going to ship it to me for free. Today is 09/09/19 and I still didn't receive my products. When I called Clinique a week ago she said the products are getting shipped today so I was upset but thought I can wait a few more days. It's been almost two weeks and no products so I called them again on 09/09/19 and they asked for my name and my phone number so she can go check in the back if it's shipped and no one called me back. Sales associate should have at least told me that it's going to take some time to get it shipped or else I wouldn't purchase it and came back to do it in a few days. I'm upset she didn't let me know that, they charged me the same day but when are they shipping it? In a month? It's just ridiculous. I'm upset they never called me as promised. I spoke to customer service manager and she wasn't really sure what's going on. She told me I'm not in a cosmetics, I'm at the sue department on a third floor. Horrible customer service. And why the hell its taking a month to ship? Better of just buying Clinique online next time