Bob Sumerel Tire & Service Co LLC

How's the internet took place on 8/10/24 12:30 I brought my car in to get the oil changed the tire rotation the technician did not rotate the tires he did not check the air pressure in the tires I asked the gentleman that checked me out why the tires rotated the technician was standing there and told me your tires are 7 years old I bought this tires two to three years ago he proceeds to tell me the dot on them is 7 years which brings me a question of why are you selling me tires that have been sitting in a rack for three or four years he tells me the tread depth on the tires is 2 mm difference between the front and the rear and that the front tire should be left nobody came in and told me that there was a difference in the tread depth I wasn't given the option that is my vehicle if I want the tires rotated I should be giving the option. My other concern is I guess this is the manager a hunley when I got there I was rudely greeted and ask what do you want and I said I have an oil change appointment at 1:00 it was 12:30 then I realize I'm early he said you going to drop it off I said no I'm going to wait on it he said fine, as I said to her in the waiting room and listen to him speak to other employees he's rude he's gruff he's condescending. I spend a lot of money there on a Toyota Yaris and a Ford Fusion I can take my business somewhere else but not to be given the option on tire rotation that's my decision whether I want it done or not and when I was leaving the technician said don't tell me what I need to do what I don't need to do I don't need a bunch of golf from a technician.

I was scheduled for oil change for my Ford Fusion (2013) on 07/07/23 at 10:00 a m.. I arrived about 9:50 a m. and I was checked in Nick(associate). A technican processed to service my; he came back into the waiting area to inform me that there was a problem. He stated that, he had broke the hood release and cable that open the my hood. He stated he could order the part and repair it, once it arrives. I told him didn't think should have pay for something he broke. He stated things happen, plus my car was 13 yrs. old. The car is 10 yrs. old, hood release and cable was replaced on 01/04/20 per Kings Ford.