Michaels Stores

On october 14, 2020, my rewards account stated I was $0.06 away from my next $5 voucher. I also saw in my account a $10 bonus rewards that stated "when you spend $40 or more on your next 2 purchases valid sun 10/04/2020 to sat 10/31/2020. That day I placed 2 orders online that totaled $57.20 at which I should have rightfully earned the $5 reward and the $10 reward. None of the items were clearance items or custom framing and all items were eligible for the rewards. A few days went by and I checked my account for the earned rewards but there were no reward points earned. I called michaels customer service and was told my rewards should show up in 48 hours. After 72 hours I checked again, and again there were no reward points. I called michaels customer service again, the c/s rep verified my email address and she said I will receive an email regarding my rewards. I did not receive my rewards, instead, michaels emailed me the same bonus rewards promotion but intentionally changed the terms to read" when you spend $40 or more on each of your next 2 purchases." attached is the original promotion that was in my account that led me to make my 2 purchases that day on october 14. This can only be viewed as blatant fraud committed by michaels. I have a history of spending a lot of money for my supplies with michaels and I am now extremely disappointed with michaels fraudulent practices.