Walgreens

I placed an order with Walgreens in Selden Ny. I requested same day delivery. The 3rd party Walgreens designated to deliver my order got lost. I never received my order and Walgreens will not issue a refund because the driver didn't bring the order back to the store. The Manager I spoke to said she won't give me a refund until the items are returned. So I paid $41.96 for the driver to keep and I'm told someone has to pay. Walgreens is NOT about their customers.