PC Richard & Son reviews and complaints 1
View all 667 complaintsPC Richard & Son - delivery of a stacked washer /dryer
On November 29th (Friday) the W/D that I ordered was delivered and the dryer was severely damaged. The window of time they gave to be delivered was 10:00 - 2:00 pm and they arrived at 2:30 (1/2 hour past the windowed time) I called my salesperson who apologized and he promised delivery of a new dryer the following Monday. Monday comes and my delivery window was again 10:00 - 2:00. At 2:30 they still hadn't arrived so I called my salesperson and he said they were running late and that they would call when they were on there way. NO CALL and at 5:00 pm my salesperson calls me to tell me they weren't coming because my building doesn't allow deliveries after 5:00 and that my front desk wouldn't let them in. I checked with my front desk and they said that they were never here. I then reschedule for the following Thursday and promised a morning delivery. I took the morning off from work to allow for this. They now tell me my window is 1:00-5:00. I need to word this afternoon. PC Richard's Delivery SUCKS as far as I'm concerned and I feel I deserve some sort of compensation.
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