Marriott International

My brother stayed at this property October 10th 2010. I work for a Residence Inn By Marriott, therefore he would get the ''friends and family rate'' which was 269.00$. My brother got there and they charged him 299.00$ for the night, told him if he was not happy that he should leave. The next day my brother sent me an e-mail saying he was leaving the day before his departure because he didn`t like the service he got at the hotel. I called myself wondering why it was 299.00$ instead of 269.00$, the man was extremely rude to me. First thing he says to me when i was transfered was ''mm HELLO?!''. He Kept on cutting me off while i was trying to explain my situation. He asked for my name, I told him and he kept on saying ''What?, What?''. Did not even try to help or try to understand my situation. Told me if I would like to speak to the general manager, I said yes please. The man put me on hold for 20 minutes. I work in the same franchise as him, I would expect the same service I would give to my customers at my hotel and what marriott expects from us.