Edible Arrangements

On Saturday, August 10 I ordered an edible arrangement . I paid for it by Pay Pal.
The money was taken from my account.
I was told it was out for delivery .
It was going to a hospital. My nephew waited all day for it.
I'm sick st heart as it never came. Still to this date it was not received. No phone call ! Nothing.
How can they do this to someone in the hospital? Order W0078265580
Nina Novenche