Stop & Shop

I have been trying for two weeks to retrieve my point with no avail. I have thousands of point that I have lost. Not fair. The old system was more friendly. What do I do to get logged into the system? If I don't get this resolved I will leave stop and shop. Linda Taylor [protected] [protected]@aol.com as of today April 14 I have 1087 points. Last week I lost 1195 points. Let's fix this!