Ross Dress for Less

I bought the above pocketbook in your 8800 W. Charleston Blvd, Las Vegas store on August 10, 2019. I returned to this location yesterday August 23, 2019 to return or receive credit because the bag broke, just falling off my shoulder. I had the bag for twelve (12) days! The total price with tax is $35.71. I was told by your nasty return person that since I used the bag Ross would not take it back! I was shocked, what kind of policy is this that you buy a product and DON'T use it! Why buy anything? You are the only store that works like this!

I have bought many items at Ross and never had a problem, after many years this is the first time I have a problem and this happens. I am not a happy Ross customer! I don't understand how you can think that people are going to buy products just to keep hanging in their closet! That's one way for a company to make MONEY and lose your customers! Unless there is a favorable outcome for me, I am done with Ross!

I would appreciate a reply.