GearBubble reviews and complaints 6
View all 221 complaints
Replied
GearBubble - I bought I bought a jacket on august 17 and haven't heard a word since. they took my paypal $ right away.
The jacket I bought was a 3D Bomber-Limited Edition for $69.00. It was for sale on Facebook repeatedly. It was a Harley Davidson jacket. Now I see that this company has more complaints than I ever saw! 187 complaints! 59 pending. 58 resolved.
I can probably get a refund through Paypal but I would like the jacket instead. They don't take calls and I can't leave a message. I called their number for customer support: [protected]
Frustrated!
The complaint has been investigated and resolved to the customer's satisfaction.
We're sorry only 1 mug was received. We have sent a replacement for the second mug: https://www.gearbubble.com/orders/gb_9fa4aa36cdb4609a. This will be shipping this week. We apologize for the inconvenience.
Regards,
Team GearBubble
We're sorry you only received one cup. Do you want a replacement or a refund on the second cup? You can email me at support@gearbubble.com, put the in subject line "Attention: Nicole".
Regards,
Nicole
Team GearBubble
Team GearBubble
Thank you for your message. Unfortunately we do not, nor have we ever, sold jackets here. Please check the charge on your account to see what company name is on it to ensure you contact the correct company. We apologize for the confusion.
Regards,
Team GearBubble
Thank you for your message and for the pictures of your received item. Upon checking, this is how it was on your order, unfortunately, as it must've gotten cut off somehow: http://prntscr.com/pwicqf. We can only do a replacement for the exact same item with same exact personalization only, so we will refund this order in full and you may discard it as there is no need to return it to us. Please allow 5-10 business days for the funds to reflect back in your account. You will receive an email confirmation once the refund has been initiated. We apologize for the inconvenience.
If you wish to reorder, you may do so here: https://www.gearbubble.com/dgsm-groomer
Regards,
Team GearBubble
Replied
GearBubble - daughter pendant necklace
I ordered a Daughter Pendant Necklace thru this company. When I received it it wasn't what I expected. I was poor quality and I returned it wanting my money refunded to me.
This company took $34.90 out of my acct. on March 12, 2019.
The receipt # is [protected].
I can't get anyone to answer the phone. I have left messages and no return calls.
This Pendant was sent to me:
Cheryl Bray
4236 Larimore Ave
Omaha, NE 68111
cheryl.[protected]@yahoo.com
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your message. We're sorry you're unhappy with the quality of the necklace you received. Please send us a picture of the received item to support@gearbubble.com and we will refund your order upon receipt of the picture. We apologize for the inconvenience.
Regards,
Team GearBubble
Replied
GearBubble - anti-cellulite leggings
I placed order #wgo105080 on february 20th. I receive junk mail from you every day, but not yet have I received my order.
I've messaged several times, even got a nice response from ashley b. On march 30th, stating she's really sorry and would get right back to me... Never happened. On 3/29, I was emailed a ticket #43652... Nothing more.
I tried to call, and you know how that goes. Please either refund my money or send my order! Or at least have the decency to reply!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for the message. Unfortunately, we do not sell anti-cellulite leggings here nor anything like that. We also do not have any employees named Ashley here, either. Please check the charge on your account for the company name on it and contact them to have this resolved. We apologize for the inconvenience.
Regards,
Team GearBubble
GearBubble - all of it
Ordered something a month ago and still have not received it! No tracking at all! No customer service! Takes days to get a response! I will never order from gearbubble again! I am extremely disappointed in how all of this was handled. When I do email the company, I don't get a response for several days and the response I do get it just a link to track my order, which is untrackable.
UPDATE: Still have not received my order.
GearBubble - faulty merchandise
I ordered the engraved men's watch from Great Family Gifts as a gift for Christmas for my husband. In order to make sure it got here I placed the order on 10/3 and it was delivered 10/25. However, on Christmas day, my husband wore the watch and it broke. I contacted the Great Family gift and their response was it had been over 30 days, there wasn't anything they could do. Seems to me like they know the items they sale aren't worth the money so they only offer 30 days.
10/3 order
10/25 received
12/25 gift given
tracking YT1828921214006175
I really just want my money back, I would worry if I was sent a replacement, the same thing would happen.
Stephanie Hudson [protected] (cell)
These are the emails.
I ordered the engraved watch as a Christmas gift for my husband. The first day he wore it the band broke. I'm so upset. Can you replace this or refund? I ordered this on 10/3 to insure it would get here for Christmas. Here is what it looks like. Please respond and let me know my options. Thanks!
Dear Stephanie Hudson,
We would like to apologize for the delay in response. Thank you for your patience all this while.
Your item was delivered in or at the mailbox on October 25, 2018.
You can see the status via this link : https://t.17track.net/en#nums=YT1828921214006175
According to our policy, we only take case into considering about refunding in 30 business days after you receive your order.
Because you sent email on December 25, therefore, in this case we will not support as your request.
You can see more details about refund policy via this link : https://www.greatfamilygift.com/pages/returns-refund-policy
Best regards,
Linda F. Billings
Customer Support Team
Customer Support
1:45 AM (6 hours ago)
to me
Dear Stephanie Hudson,
We would like to apologize for the delay in response. Thank you for your patience all this while.
Your item was delivered in or at the mailbox on October 25, 2018.
You can see the status via this link : https://t.17track.net/en#nums=YT1828921214006175
According to our policy, we only take case into considering about refunding in 30 business days after you receive your order.
Because you sent email on December 25, therefore, in this case we will not support as your request.
You can see more details about refund policy via this link : https://www.greatfamilygift.com/pages/returns-refund-policy
Best regards,
Linda F. Billings
Customer Support Team
Please help!
GearBubble - necklace ordered on 12/17/18
How in the world can you; as a retailer, find it acceptable to tell a customer you have NO IDEA when my order will ship? Here is the initial statement. "Please be advised that all our items are customized and our standard turnaround time is 7 - 12 business days excluding weekends and holidays but I already sent a follow up on your order to our production team to get your order ready for shipment." I thought this meant someone was following up on a status?!?!?!?! Yet I get this response, "
Tasha (GearBubble)
Dec 22, 16:19 PST
Hi Clarence,
Thank you for emailing us back. We do apologize but we are a Print On Demand Company and we do not have ready made orders/items. We are sorry to inform you but there are no exact date yet on when your order will be shipped out. We can cancel your order as per request. Please do let us know if you want to proceed with your order or cancel it instead.
Should you need any further information, please don't hesitate to contact us.
Best Regards,
Tasha
Team GearBubble
I purchase a necklace for my wife on 2/11/20 and yet to receive when it is being shipped. My order number: #gb_c1bacbde44b37029 I understand it takes time to get here, however, it does not take 5 days to notify a customer as to when it is being shipped. Please advise. My email is bobbarlett@hotmail.com
edward parton 34339 joel chesterfield mi 48047 eleaparton@att.net dear gearbubble on dec. 14 2019 i ordered 2 president trump impeach this cups. ondec.23 2019 i received 1 cup as of todays date jan.23 i have not received the other cup. please explain if i dont hear from you i am going to notify discover card of the problem. edward parton
I received the coffee cup I ordered for my son, but my sons name is Mike not Bryan and the dogs name is DJango, not Toby. I want the cup I ordered and I'm sure Bryan wants his cup with Toby's name on it! I expect this to be corrected within 48 hours, I've already given you 24 hours without any response!
Donna A Byrd
Hello Donna,
We received and responded to your email 24 hours after you emailed us. We sent a replacement, just as you needed. Did you receive the new one fine?
Regards,
Team GearBubble
Item #6TN469119AE1196729 Please cancel my order! Called can't get thru to anyone. My#[protected] BEVERLY WRIGHT
Thank You
Email Bwright1955@att.net
Hello Beverly,
We responded to your email shortly after you emailed us and this was cancelled/refunded back to you.
Regards,
Team GearBubble
This "useless" company has sent me 15 Spam emails in two days. Their ads have no unsubscribe option and I have no account with the company. I forward them to the Government agency that tracks Spam companies. I understand the fine cam be up to $1000 dollars for Spam emails.
Hello there,
We can delete you out of the system completely if you give us your email address. There is always an unsubscribe button at the bottom of our emails, sometimes it's just really small. We apologize for the inconvenience.
Regards,
Team GearBubble
Want to cancel order #6TN46919AE1196729 Couldn't get anyone on phone. [protected]
10.31.2019
Customer Name and Address:
Laurel Land
14861 Prestige Drive
Woodbridge, VA 22193
The personalization on the mug was to read "Love Mattis and Pistol" but instead it reads "Love Mattis and Ps"
I'd really love if I could get the mug with the correct names on it.
I do have pics if needed!
Thank you,
Laurel
Hello Laurel,
Thank you for your message. Upon checking, we see this was actually refunded back on 11/13/2019 to you since we couldn't send a replacement. You'll have to reorder: https://www.gearbubble.com/dgsm-groomer. We apologize for the inconvenience.
Regards,
Team GearBubble
I ordered twice by mistake and want to cancel one order the order no. or conformation no's are [protected] and [protected], I would like one of them canceled and money returned, thank you. my email address is jwbmwj@verizon.net I paid with my discover credit card
Joseph Bauer
Hello Joseph,
Thanks for your message. Upon checking, we see both orders have shipped. We have refunded the duplicate order. Please allow 5-10 business days for the funds to reflect back in your account. You will receive an email confirmation once the refund has been initiated. As for the extra pillowcase, please donate or discard it as there is no need to return it to us. We apologize for the inconvenience.
Regards,
Team GearBubble