PC Richard & Son reviews and complaints 1
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PC Richard & Son - I have not received my appliances
I purchased a full kitchen set of appliances March 5th 2021. I was told all of my appliances would be delivered March 16t. None of my appliances arrived. I called the next day. The sales counselor was off for the next week. I spoke to a manager he said he could get 2 of my appliances delivered by the 19th and to call back to find out about the other two appliances in a few days. I called back the stores claimed the manager was busy and would call back. The manager never called back. I called today there was no manager on at this time! Every person I talked to keeps putting me off or saying someone will call you back. During this pandemic times are hard and this store seems to have NO empathy!
Desired outcome: I want my appliances
The complaint has been investigated and resolved to the customer's satisfaction.
We would like to apologize for the inconvenience this may have caused. Please send us an email to customerservice@pcrichard.com with the invoice number of the purchase and your contact information.
We are very sorry to hear about the negative experience you've had while shopping with us. We would like to help you resolve this issue. Please send us an email at customerservice@pcrichard.com with the invoice number of your purchase. Our customer service team will absolutely look into this matter for you.