WoodSprings Suites

1424 Matthews-Mint Hill Rd, Matthews, NC, 28105, US
Tue 24h Working Hours

Reviews and Complaints

WoodSprings Suitesrooms and standards

I've lived here for a very long time and until about 10 days ago it was understood and a completely defined rule that you were not aloud to smoke in the rooms at all or you would be kicked out. Now every single night I come here from work around midnight the whole damn first floor smells so bad like marijuana it is making my wife sick to her stomach to the point of vomiting!!! Unacceptable, we could care less if people smoke a little weed but it should be outside and it's never ever been aloud inside and it's so bad my room stinks like it now. Like I said we have been here a very long time and go to work and come home and keep to ourselves. But this last couple of weeks it smells so bad at night it disgusting. U can smell it the second you walk in and through the walls. We don't want to get anyone in trouble but I mean before no one ever thought of smoking weed inside, EVER, now it's every day. I'm sure the manager doesn't know because it's late at night and I know she wouldn't allow it. We don't know what else to do and after being here this long and keeping our little home in perfect condition we want it to stay this way. We chose to stay here to mostly get away from the drugs because it costs more and it keeps most of that stuff out or at least out of sight. We are not happy about this at all and won't stand for it. Please do something about it. We paid a ton of money to get to the point of the rate we are at and didn't complain after it got raised a month ago, not had anyone done anything about the internet that never ever works even though we pay for the "supposedly" best one. We have to call over and over and over to try and get it to work correctly and it never does. Tried complaining to them, the front desk, the technician support line and absolutely nothing. Thousands of dollars spent and nothing is ever done, and now it smells like a skunks [censored] every time we come home after a long night of work. Please do something immediately about this. We understand living in a weekly comes with some of this activity but it should never be allowed inside the building ever, it horrible and disgusting, we moved here expecting high standards and I've listed the problems we deal with every single week but we can't take this and we shouldn't have to. We pay to much money and we take care of your building, we pick up trash, cigarette butts, beer bottles because we don't want to see it turn into the other weekly hotels. We are just so mad about this we don't know what to do but it in a word pissing us off, so do something about this ASAP!! We are loyal and want to stay that way but we expect some kinda of action to take place! Please help. I mean we are in our room and it stinks, badly stinks. If u could smell this message you would be pissed also

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    • Updated by Phatwhit · Sep 08, 2019

      We also see this all the time. Junkie on the couch in the lobby right now on god knows what at 215. He only shows up after 10 pm



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