Extended Stay America reviews and complaints 1
View all 271 complaintsExtended Stay America - discount
The CSR told that I could not use my AARP nor AAA at the hotel. I should have use it during reservation
I said, no one suggested and so im charged more money because it's my fault? She said. I cant change it in the system, this is unfair to me. It might only been 10% off but im a senior citizen and should at least be considered or compensated. As the 1st night was one price and 2nd night was $20 higher.
I asked the CSR at the hotel if I could use my AARP or AAA and she said no as I should of used it when I reserved it. She is unable to change it in the system i asked for manager and she said if you are a reward member you can't get extra savings. I was appalled as a senior citizen that any savings would be appreciated but they continued to charge me for one price, 1 night and $20 more the other 2 days. Not sure if ill use this hotel brand again, need to look for budget prices.
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