Chili's Grill & Bar

I recently dined at your establishment on 1/18/20 in celebration and f my oldest nephews birthday and my son's basketball championship. We dined at your location in Greensboro, NC (New Garden Rd). My son has an autistic twin brother who struggles with social settings so I secured both our table in advance and it's location. We were told the evening was slow and that there may be a slight wait if 20 minutes which wasn't an issue until that 20 minute wait became close to two hours and my autistic son progressed into an anxiety attack. The food was also cold and had to be sent back by several members of our party which was 12 family members. I eat at this particular location on a regular basis but I have never experienced such bad service. The celebration was lost in the lousy service. We held a dinner at home the following day to make up for the poor service.